Why work with us?

Since 2003, we’ve enabled thousands of New Zealanders to reap the rewards of residential property investment without the headaches of being a private landlord. Across the country, our customers have put more than $2 billion worth of residential property in our care.

Our multi-award-winning team is big on proven systems and exceptional customer service. We back those claims with a 10-point service guarantee, and you’ll receive six weeks of free management if we fail at any of our promises.

Our 10 promises to you:

1. One point of contact

You will always deal with a dedicated Senior Property Manager who will completely understand all matters relating to your property.

2. Fast responses

If your Senior Property Manager can’t take your call during business hours, they will respond to your message within four business hours. If you email your Senior Property Manager, they will respond within one business day.

3. Letting processes

We will thoroughly screen all prospective tenants and update you weekly while we are in the process of letting your property.

4. Accuracy

All documentation relating to the management of your property will be error-free.

5. Repairs and maintenance

We will only use qualified tradespeople to repair and maintain your property. All requests for repairs will be responded to quickly, and all repairs greater than your pre-approved disbursement will be submitted to you for approval*.

6. Rent collection

We have a zero-tolerance rent arrears policy and will keep you informed of any arrears so you can decide whether to terminate the tenancy.

7. Reporting

We will inspect your property quarterly and provide a written report within ten working days.

8. Privacy

All personal information will be held in the strictest confidence and will not be released to a third party without your authorisation.

9. Professional Standards

We will always act with honesty and integrity, in accordance with Iron Bridge’s documented property management policies and procedures.

10. Guarantee

If we fail to meet any of these standards, then six weeks’ management of your property in the future will be provided free of charge.

* Unless the repair is urgent.

Request your full copy of our 10 Point Service Guarantee here, or pick up a hard copy from one of our offices.

If you are looking for a local award-winning property manager that promises outstanding service, contact us today for a chat and no obligation, risk-free rental appraisal. 


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